Shipping

Covid-19 Update

As of Monday June 15th, customers can visit the showroom again on an appointment only basis.

We're all aware of the need to keep our distance at the moment for reasons of safety. We have worked out that we can only safely allow 1 customer into the shop at any one time. 

Anyone is welcome to come and try instruments out. But, we politely ask that you follow these steps first:

  • You must call or email us in advance to book a time.
  • Only the person trying instruments will be allowed in (medical exemptions are obviously allowed, and parents may accompany children, of course!)
  • Bring your own face mask to wear for your visit. The staff serving you will be wearing masks as well.
  • Upon arrival, please ring the doorbell, and a member of staff will come to let you in.
  • Use the hand sanisiter provided.

If you do not book an appointment then we may not be able to safely admit you to the showroom, and we may have to ask you to wait.

There will be further hygiene and distancing measures in store to preserve the safety of customers and staff, which you will be made aware of upon arrival.

High Quality Audio Zoom appointments

We've invested over a thousand pounds in kit to be able to offer the highest possible quality audio over Zoom appointments. So, if you decide that you would prefer not to make the journey to see us, be assured that you can hear the instruments remotely as well as is possible to help make your decision. Over the last few weeks, Zoom has helped quite a lot of customers make a more informed choice. Email or call us to book a time with Alex or Phil.

Email: shop@southernukulelestore.co.uk

Tel: +44 (0)1202 430820

Mainland UK Delivery - Free of charge (excluding Courier to Highlands and Islands - see below)

Smaller items, accessories and cheaper soprano ukuleles are sent by Royal Mail 1st Class Post, whereas larger items and more expensive ukuleles are sent by 24 hour DPD Predict within Mainland UK.

We only dispatch items Monday to Friday, never on a Saturday or Sunday. Our cut off time for same day dispatch of postal items is 12.30pm, so orders received after 12.30pm will be dispatched the next working day (orders received on Friday afternoon will be dispatched on Monday).

Royal Mail 1st Class service aims to deliver all items by the next working day, including Saturday, but this is not 100% guaranteed. Around 10% of items take an extra few days to arrive. If you need an item guaranteed to be delivered by a certain time or date, please contact us on +44 (0)1202 430820 and we can give you the available options.

For all courier parcels, you will be emailed or texted with the tracking information at the point of dispatch, and you will have a direct link to DPD, who will inform you of the delivery time in advance, and who can adjust the delivery time to suit you.

We never like to hurry the final checks and setup of an instrument, so if you would like to order an instrument for next day delivery, or delivery on a certain date please call us on +44 (0)1202 430820 to check whether same day delivery is possible to your postcode area or to specify your preferred delivery date. Normally, if we receive an order for a ukulele by midday, we can dispatch it the same day, unless specific requested setup work, or pickup installation needs to be done.

European Delivery - Free over £1000

Please note - we are not allowed to send any parcels containing batteries outside of the UK. The courier companies will scan all packages and return any which contain batteries to us. We will check any electro acoustic ukuleles with the batteries in, then remove them for transit.

Delivery charges for EU countries are £2 for small accessories, £4 for larger accessories and £12.50 for small ukuleles (all by Royal Mail), and £24.50 by Courier for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free. Delivery typically takes 3-7 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.

For Non-EU countries, the courier shipping charges are £2 for small accessories, £4.50 for larger accessories, £12.50 for small ukuleles (all Royal Mail) and £39.50 by courier, up to an order value of £1000, after which it is free.

You will only be charged for the largest shipping group - so if you order a Tenor ukulele, strings, a case and some small accessories, you will pay only the shipping charge for the ukulele (£24.50 or £39.50 depending on location).

Cyprus, Malta, The Canary Islands, Balearic Islands and countries outside the EU within Europe will incur additional shipping charges. Please contact us in advance of your purchase to find out the additional postage amount. Failing this we will contact you after purchase to make you aware of the difference which needs to be paid.

UK Highlands and Islands - Free over £1000

Delivery to UK Highlands and Islands is free for small accessories, larger accessories and small ukuleles, and £9.99 by Courier or Royal Mail (depending on exact location) for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free.

To see the delivery costs for your region, please add the items to your shopping cart, enter your delivery postcode or country, and the cart will update to show them.

These postcode areas qualify as Highlands and Islands:
BT(1-99); IM(1-9); GY(1-10); JE(1-4); IV(01-99); HS(1-9); FK(17-21); AB(36-38); AB(55-56); KA(27-28); KW(1-17); PA(20-49); PA(60-78); PH(19-26); PH(30-41); PH(42-44); PH(49-50); ZE(1-3); TR(21-25)

USA and Canada - Free over £1000

Please note - we are not allowed to send any parcels containing batteries outside of the UK. The courier companies will scan all packages and return any which contain batteries to us. We will check any electro acoustic ukuleles with the batteries in, then remove them for transit.

Delivery charges for USA and Canada are £3 for small accessories, £6 for larger accessories and £16 for small ukuleles (all by Royal Mail), and £59.50 by Courier for bulkier items such as larger ukuleles and ukulele cases, up to an order value of £1000, after which it is free. Delivery typically takes 3-7 working days depending on location. Tracking information (where available) will be emailed when the item is dispatched.

You will only be charged for the largest shipping group - so if you order a Tenor ukulele, strings, a case and some small accessories, you will pay only the shipping charge for the ukulele (£59.50).

This website currently provides shipping options only to the UK, UK Highlands and Islands, EU, USA and Canada. If you are outside of these zones, please contact us for a quote for shipping. We can send packages almost anywhere, but we need to quote individually for each parcel as the rates vary dramatically.

Missing Items

If an item has been sent by Royal Mail Ist Class, we are unable to claim an item as missing until 10 working days after the expected arrival date. Normally items will arrive within 5 days of dispatch but can take longer. We cannot be held liable for items that take slightly longer than the expected time. We will always have a dated proof of dispatch. Contact us to discuss guaranteed methods of delivery should your goods be required by a certain date.